Business Challenge

Our client is a Fortune 200 consumer goods company and a global manufacturer and retailer of apparel footwear and accessories. Our client sought to effectively manage incoming requests from global stakeholders as they implemented a new software application to manage their supply chain warehouses worldwide.

The key issues that faced our client were:

  • Confusion about functionality and configuration request process among stakeholders while remaining aligned with a new global software application
  • Inconsistent and unclear requests submitted to leadership teams with limited time to make decisions
  • Leadership teams unable to make trade-off decisions due to undefined requirements

Client & Engagement Quick Facts

  • Stakeholders mainly comprised of digital, supply chain, and distribution center teams across 17 countries
  • Leadership teams collocated only 30% of the fiscal year
  • Multimillion dollar software application rolled out in three phases over a period of 9 months in parallel

Our Solution

Requirements were gathered from leadership teams to identify what criteria must be met in order to quickly make sound business decisions. Decision criteria were standardized, a model for processing requests was implemented, and training and documentation was authored and provided to request stakeholders.

Business Benefits

Kenny & Company assisted the client in adopting a new method for managing requests, introducing decision criteria that was consistent and relevant for leadership, and delivering clear request expectations to stakeholders. Time leadership teams spent on approving requests was reduced by approximately 20%, time to resolve requests increased by approximately 50%, and the request management model introduced zero delays into the global software rollouts.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.