Business Challenge

Our client wanted to more cost-effectively deploy technologies that support their high-growth business objectives. This required making better decisions about what technologies they buy, build, and ultimately consume by shifting the debate from the cost of IT to the value it provides.

The key issues that faced our client were:

  • Developed an ad hoc “put-out-the-fire” IT approach rather than a proactive “service-the-business” IT approach.
  • Invested heavily on implementing CRM and ERP, yet much less on leveraging the resulting data as an enterprise asset.
  • Evolved as isolated teams of IT specialists focused on specific technology domains with “siloed” data and limited collaboration.
  • Lacked visibility into the real costs of IT, often resulting in tracking IT metrics that were disconnected to creating business value.

Client & Engagement Quick Facts

  • Five-month project duration.
  • 60+ internal interviews with client’s executives and managers and 20+ interviews with competitors and technology experts.
  • 25 KPI’s to determine value from IT assets, resources, and costs.

Our Solution

Implemented a centralized Technology Business Management approach to maximize the business value of IT spending using data-driven analytics and decision making to manage the cost and quality of the IT services our client provides to the business. Improved financial transparency, data ownership, and accountability to evaluate our client’s IT, assess true cost for each service, and deploy applications that support business growth.

Business Benefits

With a TBM framework that accurately tracks IT costs and value delivered, our client can more accurately communicate the value of IT to their business leaders, reduce costs without sacrificing critical or necessary levels of service, and align technology spending with business priorities via a centralized, collaborative, data-first budgeting and planning process.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.