Business Challenge

Our client wanted a more accurate assessment of their IT downtime costs to help them manage and optimize their technology risk. This required modeling both direct costs and opportunity costs of their severity incidents to prioritize appropriate investments, action plans, and solutions that prevent or offset the cost of application hours lost, including new equipment, better security practices, and robust monitoring tools.

The key issues that faced our client were:

  • Managing ongoing and rising costs to monitor and repair damages from IT downtime created by high-risk severity incidents
  • Identifying critical applications and the resources required to resume essential business functions during each disruption scenario
  • Determining the maximum level of IT downtime and resulting application hours lost that a specific business function can sustain before significantly impacting the business
  • Prioritizing the recovery action items for each business location, function, and service caused by IT downtime

Client & Engagement Quick Facts

  • Two-month project duration
  • 30+ internal interviews with client’s executives and managers and 15+ interviews with competitors and technology experts
  • Financial impact model for cost of application hours lost that verified tens of millions of dollars in quarterly savings opportunities

Our Solution

Calculated monthly cost of application hours lost based on six cost categories: (1) Repair and Recovery, (2) Legal and Regulatory, (3) Lost Revenue, (4) Lost Productivity, (5) Brand Reputation, and (6) Customer Churn. Outlined plan to optimize high-impact severity incident prevention, detection, and resolution based on updating critical IT infrastructure, data and application monitoring, and industry compliance.

Business Benefits

Knowing the full profile of their monthly cost of application hours lost enabled our client to prioritize investments in IT recovery solutions, including hardware, software, and personnel, to maintain business continuity and minimize the financial impact of high-risk IT outages.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.