Business Challenge

Our client is a highly recognized health system of inpatient care, outpatient health centers, medical groups and virtual care services. The Clinical Business & Analytics organization wanted to better understand and standardize their core services offering of analytic solutions to enable cost effectiveness, efficiency and quality as well as optimize the engagement model of how those analytics services are delivered.

The key issues that faced our client were:

  • Lack of clearly defined and standardized service offerings resulted in clinical and business operations turning to external analytics vendors.
  • Variable engagement processes and artifacts across teams led to inconsistencies in solution delivery
  • Lack of communication on engagement model led to misaligned stakeholder expectation on project involvement

Client & Engagement Quick Facts

  • Led stakeholder and team white board sessions to develop comprehensive listing of analytics services offered
  • Developed process workflows with key activities, roles & responsibilities, outcomes and artifacts
  • Developed comprehensive analytics services playbook and engagement model with phases, meeting cadence and phase details to bring structure and visibility into process and align expectations

Our Solution

We developed comprehensive process maps to identify current engagement practices and created an enhanced engagement model to increase efficiency in delivery. We defined activities and deliverables by phase as well as a framework to outline and categorize the spectrum of service offerings.

Business Benefits

Our client has a robust engagement model to enable consistency in analytics project delivery and achieve better control of the engagement process. With this engagement model, our client has the ability to communicate concepts to cross-functional department, teams, and end user clinicians. In addition, our client has deep insight in types of projects delivered over two quarters and has a well-defined service offering categorization to help standardize how the team engages with the business with a more efficient and transparent approach.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.