Business Challenge

Our client is a health delivery network offering ambulatory, wellness, residential and senior services exclusive to members of the entertainment industry. With the transition of their outpatient health care network to a large academic health system, they engaged with Kenny & Company to facilitate and manage all major work streams required for the acquisition.

The key challenges facing our clients were:

  • Maintaining daily operations in parallel with meeting the demands across 14 clinical, business and IT operations teams with an aggressive schedule
  • Transitioning organically-developed health programs, custom health plan contracts and the inner-workings of a large specialty network with complex administration requirements
  • Ensuring minimal to no impact to quality of patient care or ability of physicians, clinicians, nurses or other care givers to deliver health services during or post-transition

Client & Engagement Quick Facts

  • Seven month project duration
  • 43 providers across five ambulatory sites; 400 specialists in the network
  • Ancillary services included radiology, laboratory, physical therapy, and mobile health van. Administrative services included HR, call center, billing, medical records, network management

Our Solution

Kenny & Company developed a comprehensive program work plan capturing the interdependencies and success criteria across all projects, project tools to organize and manage the client team, role-based organizational structure, centralized knowledge repository, and comprehensive change management approach. We developed detailed narratives on several areas of the business that assisted the acquisition team in the transition. Our team also developed targeted tools to ensure our client was fully prepared for the acquisition including a Readiness Assessment Dashboard, Patient Experience Framework, Deployment Weekend Checklist with issue tracking, and comprehensive contingency plans.

Business Benefits

The acquisition was deemed successful by both organization’s leadership and management, with relatively minor impact to key stakeholders, including patients, employees, providers, and health plans. The remaining programs and services offered by our client remain intact and functioning smoothly after the acquisition.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.