Business Challenge

Our client is a Fortune 200 Consumer Goods company and a global manufacturer and retailer of apparel, footwear and accessories. Our client was seeking to retrofit a North American Distribution Center’s warehouse management system and convert the manual and outdated processes to support a more nimble and responsive supply chain. At Go-Live, our client experienced significant problems across inbound, outbound, sorting, labeling and shipping. The objective of the After Action Review was to answer three main questions:

  1. How did we get here?
  2. What are the lessons learned?
  3. What are the recommendations for future implementations?

The key issues that faced our client were:

  • Leadership turnover throughout the project
  • Inadequate governance from project steering committee
  • Lack of proper program management team and project management rigor
  • Incomplete systems testing prior to Go-Live
  • Transition management and training gaps

Client & Engagement Quick Facts

  • Conducted a full program audit, interviewing 26 program team members over a one month period
  • Developed nine key Reasons for Failure, 28 Lessons Learned, and 36 Recommendations supported by interview observations and inferences from project documentation

Our Solution

Kenny & Company conducted a program audit, 26 interviews of program team members and stakeholders, and a thorough review of program artifacts, to determine the root causes of program success and failure. We developed nine key Reasons for Failure, 28 Lessons Learned and 36 Recommendations for future implementations.

Business Benefits

Our client now has a prioritized list of Reasons for Failure, Lessons Learned and Recommendations to enable our client to improve future implementations and increase benefits realization.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.