Business Challenge

Our client is an Enterprise Software company that has developed a policy automation solution platform to support the property and casualty insurance industry – workflow management, forms, content delivery and customer relationship management.
The key issues that faced our client were:
  • Failing to meet customer business requirements
  • Poor execution and delivery during implementation
  • Inaccurate work and time estimates
  • High defect counts in implementation
  • High support costs due to production issues

Engagement Quick Facts

  • Project Durations: 8-12 Months
  • Development Environment: Java, XML
  • FTE: 60+
  • Geographies: CA, MT

Our Solution

As part of the plan for business transformation, a multi-initiative program was developed to address the issues our client faced. For project execution, Agile (Scrum) was adopted by all functional groups within the organization: Client implementation teams, IT and Support as well as product development/research and development.
Kenny & Company led key initiatives to include: Scrum coaching and mentoring (acting as product owners and scrum masters), solution implementation and professional services methodology design and development.

  • Retention of key customers
  • Improved implementation time & costs
  • Increased customer satisfaction
  • Scalability of professional services organization
  • Increased professional services revenue

Business Benefits

Kenny & Company assisted our client transform to an agile organization, retain key strategic customers; create accurate realistic work and schedule estimates; deliver projects on time and under budget; reduce overall support issues. In addition Kenny & Company helped generate additional professional services revenue for the client.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.