Business Challenge

Our client wanted to create and evolve a CIO Scorecard to inform and guide their strategic technology decisions, communicate IT performance to key stakeholders across the company, and measure, monitor, and benchmark their technology goals and commitments using relevant, high- priority performance metrics.

The key issues that faced our client were:

  • Defining and asking the big questions critical to their technology business plan.
  • Aligning the big questions with their goals and commitments.
  • Providing visibility to IT performance across the organization.
  • Monitoring performance and improvement efforts against comparable and best-in-class benchmarks.
  • Tracking and prioritizing their technology commitments outlined in their business plan.

Client & Engagement Quick Facts

  • Three month project duration.
  • 1,000+ IT and technology performance metrics.
  • 50+ internal interviews with our client’s executives and managers.

Our Solution

After identifying and aligning specific, high-priority metrics (tactical) with our client’s commitments (operational) to benchmark performance (measured) against the CIO’s goals and objectives (strategic), Kenny & Company designed and built a CIO Scorecard to measure and translate key performance metrics into actionable insights for our client’s CIO, business executives, and IT leaders.

Business Benefits

With the CIO Scorecard, our client can more quickly focus on value, tradeoffs, and behavior with real-time visibility into monitoring expenditures, rationalizing portfolios, and optimizing cost and performance. By determining and refining the universe of metrics critical to our client’s goals and commitments, the CIO Scorecard measures performance using relevant, insightful, high-priority metrics to remove assumptions, build trust, align business priorities, and drive change.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.

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