Business Challenge

Our client is an enterprise software company providing both SaaS and on premise solutions for the global property and casualty insurance industry. To improve how projects were managed and tracked, our client implemented JIRA, a work management application. Kenny & Company provided JIRA administration services to configure the JIRA environment, evaluate and implement JIRA plugins, and prepare the JIRA environment to transition project data from SharePoint to JIRA.

The key issues that faced our client were:

  • Lack of consistency in the way projects were managed in JIRA, limited the capacity to create reports and to track issues effectively.
  • Inability to customize JIRA to the needs of the group and to implement the platform’s best practices.
  • Lack of training and overall administration knowledge of the system.

Client & Engagement Quick Facts

  • 6-month engagement
  • Managed and maintained all JIRA configuration changes and day-to-day requests and provided training to JIRA users
  • Published a JIRA Administrator User Guide

Our Solution

Kenny & Company’s team brought experience managing and administering JIRA, knowledge of Agile practices, project management skills and process improvement skills to customize the JIRA environment for the Professional Services group. Our team created and configured JIRA projects; maintained the JIRA administration project backlog; designed and supported custom JIRA workflows, boards, fields, screens, permissions and notifications; researched and installed JIRA plugins; provided JIRA training to users; and developed and maintained a JIRA administrator manual to ensure a smooth transition of the JIRA administration responsibilities.

Business Benefits

This engagement was instrumental in preparing the client for tracking and managing existing JIRA projects effectively and for migrating project data from SharePoint to JIRA. The client now has a custom JIRA environment and documentation in place to ensure the continuity of the JIRA Administrator tasks and responsibilities.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.

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