Business Challenge

Our client is a worldwide leader in network communication products and services, primarily distributed through a global network of multi-channel partners. Our client wanted to gain actionable insight into their partners’ performance across several programs through enhanced BI reporting and analytics. The initiative delivered more accurate and timely actionable metrics within a ‘single source of truth’ data visualization solution to senior executives and program stakeholders.

The key issues that faced our client were:

  • Existing data and reporting team was overwhelmed with fire-drill requests from multiple functions within the organization
  • Manual and time-consuming processes to complete reporting requests which delayed timely delivery of reports
  • Majority of reports were only available at the aggregate level due to large volumes of data and lack of a tool to deliver at granular levels

Client & Engagement Quick Facts

  • Nine month project duration
  • Conducted 1-1 Interviews with key stakeholder and group focus sessions to determine key metrics/requirements for the dashboard
  • Performed a tool assessment and selection for an optimal BI reporting tool

Our Solution

After completing requirements gathering and a tool assessment to understand how to improve analytics of partner performance and deliver it quickly, Kenny & Company selected Tableau to combine data from multiple databases into a set of key dynamic views and visuals that can be further drilled into and filtered by consumers requiring different views of the same set of key metrics real-time, and save their customized views.

Business Benefits

Our client can provide BI reporting real-time to all consumers of data at the same time and over the web, allowing business executives and teams, such as marketing and sales to make more informed business decisions.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.

PDF