Business Challenge

Our client is a global cloud storage and file synchronization provider. The People Operations organization wanted to evaluate, select and implement a new performance management system to replace their current system with broader and deeper functionality, insightful analytics and a more compelling user experience with real-time feedback module.

The key issues that faced our client were:

  • Providing a compelling user experience to promote increased and ongoing system usage throughout the year.
  • Building a culture of continuous real-time feedback.
  • Identifying talent gaps through performance data analytics.

Client & Engagement Quick Facts

  • 6-month engagement
  • Defined business case to quantify current challenges and improvement opportunities with detailed requirements
  • Performed market analysis of 26 established and emerging vendors and led formal, collaborative RFP process to 8 participants
  • Performed rigorous vendor business validation with culture alignment, technology and product roadmap evaluation, and comprehensive security reviews to enable recommendation and selection of new system
  • Developed a RFP toolkit to streamline the evaluation and selection process for future technology projects

Our Solution

After defining both business and technical requirements, we conducted a robust market analysis and formal RFP to selected vendors. We reviewed each RFP response and demo, objectively scored each vendor based on metrics and criteria defined by our client’s project team and provided a recommendation on which prospective vendor is the best fit for our client.

Business Benefits

Kenny & Company assisted our client in requirements gathering and formal evaluation of performance management vendors. As a result, our client made an informed decision to move forward with the performance management vendor that best aligned to their current and future needs.

About Kenny & Company

Kenny & Company is an independent management consulting firm providing Strategy, Operations and Technology consulting services to our clients. Our management consulting practice, experience and insight also enable us to provide early stage venture capital investments to select startup companies, and through our philanthropic endeavors to give back to our communities.