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Our client wanted a more accurate assessment of their IT downtime costs to help them manage and optimize their technology risk. This required modeling both direct costs and opportunity costs of their severity incidents to prioritize appropriate investments, action plans, and solutions that prevent or offset the cost of application hours lost, including new equipment, better security practices, and robust monitoring tools.

Our client is a highly recognized county-based public healthcare delivery system. After implementing Safety Net Connect’s electronic provider consultation and referral system, the volume of patient calls to schedule appointments with specialists increased dramatically, resulting in long wait times and reducing patient and provider satisfaction. The Managed Care Services (MCS) Division engaged Kenny & Company to perform an assessment of the specialty care appointment call center operations.

Our client is a Fortune 200 Consumer Goods company and a global manufacturer and retailer of apparel footwear & accessories. Our client was seeking to build a technology roadmap for its finance functions. A joint effort between the finance business function and technology solutions groups was assembled to collaborate on the current and future states of technology in finance.