In order to solve complex business problems, organizations must first understand the core elements and underlying issues – deconstructing the problem into its fundamental components. At Kenny & Company, we immerse ourselves in our clients’ business and industry in order to truly understand their problems and needs.
Selected Business Analysis Case Studies
Our depth of experience spans across several areas of business analysis including Problem Definition and Analysis, Market and Industry Analysis, Product Viability Analysis, Business Process Analysis, Reengineering and Optimization, Requirements Gathering and Data Analysis.
Cost of Application Hours Lost
Our client wanted a more accurate assessment of their IT downtime costs to help them manage and optimize their technology risk. This required modeling both direct costs and opportunity costs of their severity incidents to prioritize appropriate investments, action plans, and solutions that prevent or offset the cost of application hours lost, including new equipment, better security practices, and robust monitoring tools.
Healthcare Call Center Operations Improvement
Our client is a highly recognized county-based public healthcare delivery system. After implementing Safety Net Connect’s electronic provider consultation and referral system, the volume of patient calls to schedule appointments with specialists increased dramatically, resulting in long wait times and reducing patient and provider satisfaction. The Managed Care Services (MCS) Division engaged Kenny & Company to perform an assessment of the specialty care appointment call center operations.
Technology Roadmap for Finance Operations
Our client is a Fortune 200 Consumer Goods company and a global manufacturer and retailer of apparel footwear & accessories. Our client was seeking to build a technology roadmap for its finance functions. A joint effort between the finance business function and technology solutions groups was assembled to collaborate on the current and future states of technology in finance.
Selected Business Analysis Points of View
Seven Insights: Benefits of Technology Business Management
Technology Business Management offers accurate, real-time reporting through automation, improves decision making for key IT initiatives, helps executives manage the cost and quality of the services they consume, allocates IT resources to the most relevant business priorities, and transforms IT from a cost-center to a profitability-enabler.
Harnessing the Predictable in an Unpredictable Reality
In the summer of 2013, the United States was preparing for the implementation of the largest health care reform package …