Quality Assurance for a Global Supply Chain Program
Our client is a cloud-based enterprise software company that provides a suite of products and services for the global insurance industry. Our client wanted to build a robust partner network from which to augment both its internal teams and its customers’ teams in order to execute successful implementations. A successful implementation requires our client’s customers to provide staff and expertise in a number of roles. In past experiences, our client found that its customers were not only understaffed but also lacked the expertise and experience required to implement an enterprise software system.
The key issues that faced our client were:
- Customers were understaffed and lacked the expertise and experience required to implement the enterprise software platform
- Internal teams needed additional staff in various roles to increase capacity and meet the needs of the project
Client & Engagement Quick Facts
- Three month project duration
- 50+ prospective partners researched and assessed
- 10 RFIs/RFPs sent to prospective partners
- 30+ references surveyed
- 5 prospective partner interviews
After completing an assessment to understand the roles and skill sets required, we developed an RFI defining the requirements and a corresponding scorecard template to evaluate each prospective partner. We reviewed each RFI response, objectively scored each prospect based on metrics and defined criteria, and provided a recommendation on which prospective partners are the best strategic fit for our client.
Our client now has a robust partner network that provides staff augmentation for customer facing roles as well as internal roles for implementations. The partner network will help our client continue to scale and grow its business.
About Kenny & Company
Kenny & Company is a management consulting firm offering Strategy, Operations and Technology services to our clients.
We exist because we love to do the work. After management consulting for 20+ years at some of the largest consulting companies globally, our partners realized that when it comes to consulting, bigger doesn’t always mean better. Instead, we’ve created a place where our ideas and opinions are grounded in experience, analysis and facts, leading to real problem solving and real solutions – a truly collaborative experience with our clients making their business our business.
We focus on getting the work done and prefer to let our work speak for itself. When we do speak, we don’t talk about ourselves, but rather about what we do for our clients. We’re proud of the strong character our entire team brings, the high intensity in which we thrive, and above all, doing great work.